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I did not receive an apology of any kind, nothing but cold food, bad service, and a hot trey in my hand and my kids ended up not eating because they received their food too late. When the waiter arrived with the pizza he handed me the hot pizza tray in my hand and walked off. I payed for the pizza that came 15 minutes before the movie ended. He came back and I was told it was never added to the order and they would make it but I could go ahead and pay for it if I still wanted it. I asked him why I was not told by the waiter and he stated he will check on it and come back. After finally getting my fork, I asked where my boys pizza was to a different waiter that showed up with the bill about 40 minutes before the movie ended and he stated to me.

I had to wait about an additional 10 minutes for a fork to eat my cold food. My mother told the waiter that the water was not what she ordered and he stated they only have sparkling water in the bottle which he never brought. What I got was tap water, cold wings with fries and no carrots and 1 pepperoni pizza. I ordered a half pepperoni and half cheese pizza for my boys, Wings with fries and carrots for me, a pepperoni pizza for my mom, 2 mountain dews, 1 Dr pepper, and a sparkling water. We went to see Minions.which was an absolute adorable movie. Today was the first time I took my boys as a surprise for getting through the 1st week of school and our service along with the food was terrible. I've been here quite often, usually one of my favorite places to go to in Tyler.until today.

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